Control & monitoring system for Guascor Energy gas engines & gen-sets
Remote support packages
Remote Care Service is based on products that provide features which used by different teams can provide different service levels/packages focused on improving the product and the provided service.
|Focus topic session (reliability, performance)||Consultative||X|
|Active monitoring with proactive notifications||Proactive||X||X|
|Instantaneous trip notification from site||Reactive||X||X||X|
|Connection type required||No data connection||Machine data acquisition and remote access||Machine data acquisition, remote access & real-time collaboration|
|Response time||Upon availability||48 h(2)||24 h(2)|
|Customer service hours||8:00 am – 6:00 pm (UTC +1)(3)||8:00 am – 6:00 pm (UTC +1)(3) (4)|
(2) Working hours
(3) According to festivities/bank holidays of Guascor Energy Spain
(4) Capability to fix the call within specific time windows
Reactive support to resolve your equipment’s technical issues.
Connect and get insight into your equipment’s health. Improved emergency support responsiveness in the event of an issue with advanced remote troubleshooting and access to equipment data.
Proactively protect covered equipment by analyzing historical condition changes in order to reduce the risk of potential issues before they impact operations. Ensure operational continuity by resolving actual issues with proactive advanced remote troubleshooting.
Improved uptime and productivity potential with fast remote support, troubleshooting, and OEM expert guidance for optimized operation and routine maintenance. Close collaboration to develop enhanced optimization options.