Guascor Energy GCS
Control & monitoring system for Guascor Energy gas engines & gen-sets
Remote support packages
Remote Care Service is based on products that provide features which used by different teams can provide different service levels/packages focused on improving the product and the provided service.
| Scope element | Mode | Starter | Essential | Advanced | Prime | |
|---|---|---|---|---|---|---|
| Focus topic session (reliability, performance) | Consultative | X | ||||
| Periodic reports | Consultative | X | ||||
| Remote access | Proactive | X(1) | X | |||
| Active monitoring with proactive notifications | Proactive | X | X | |||
| Real-time troubleshooting | Reactive | X | X | |||
| Instantaneous trip notification from site | Reactive | X | X | X | ||
| myHealth | Reactive | X | X | X | ||
| Reactive troubleshooting | Reactive | X | X | X | X | |
| Connection type required | No data connection | Machine data acquisition and remote access | Machine data acquisition, remote access & real-time collaboration | |||
| Response time | Upon availability | 48 h(2) | 24 h(2) | |||
| Customer service hours | 8:00 am – 6:00 pm (UTC +1)(3) | 8:00 am – 6:00 pm (UTC +1)(3) (4) | ||||
(1) Only for some kind of partners
(2) Working hours
(3) According to festivities/bank holidays of Guascor Energy Spain
(4) Capability to fix the call within specific time windows
(2) Working hours
(3) According to festivities/bank holidays of Guascor Energy Spain
(4) Capability to fix the call within specific time windows
Starter
Reactive support to resolve your equipment’s technical issues.
Essential
Connect and get insight into your equipment’s health. Improved emergency support responsiveness in the event of an issue with advanced remote troubleshooting and access to equipment data.
Advanced
Proactively protect covered equipment by analyzing historical condition changes in order to reduce the risk of potential issues before they impact operations. Ensure operational continuity by resolving actual issues with proactive advanced remote troubleshooting.
Prime
Improved uptime and productivity potential with fast remote support, troubleshooting, and OEM expert guidance for optimized operation and routine maintenance. Close collaboration to develop enhanced optimization options.
