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At Guascor Energy we are 24/7 available and ready to solve our customers needs as well as any doubt that prospective clients could have.
Our Services
At Guascor Energy we support our customers end-to-end: from the identification of requirements for their projects, all the way through to the maintenance and servicing of their equipment.
In addition to our broad stock of original spare parts, we count with a team of highly specialized and qualified experts that are able to provide technical support through the engine lifecycle.
In addition, we provide Modernization and Upgrade kits for some of our engines, specialized training for our customers O&M needs, as well as long term maintenance contracts in selected locations (including remote monitoring and predictive maintenance).
Guascor Energy Remote Care Service
Remote Care Services (RCS) is based on the OEM expert knowledge, combined with modern tools for analysis, detection and diagnostics to provide to the OEM an essential development tool and to our customers and partners a great and powerful service tool.
Guascor Energy RCS
Our Remote Care Service for you – digitalize the efficiency!
Spare Parts
Guascor Energy spare parts comply with the highest quality standards, being designed, manufactured and tested with the same rigorousness as our engines.
The use of original Guascor Energy OEM spare parts is strongly advised in order to keep the intended reliability, efficiency and performance of our engines and to ensure the validity of our warranties.
Through its own warehouse and with a worldwide network of +50 distributors and partners, Guascor Energy counts with a broad base of OEM spare parts available for shipping worldwide in no time.
Modernization & Upgrades
Guascor Energy is continuously improving its products and solutions, delivering new versions of our engines which are more efficient, robust, flexible and easier to operate than our legacy products.
For a selected number of legacy products, we offer modernization and upgrade kits that allows you to bring your model to the latest technology, thus improving your performance avoiding full overhauls or engine replacement.
Training
Guascor Energy’s training center in Vitoria is staffed with expert instructors and offers a broad base of courses catered to our end customers, distributors, and partners.
Our courses cover everything from basic product integration, through to operations and maintenance (O&M) and expert technical service for phases such as commissioning and overhaul.
We may accommodate ad-hoc training courses in different location and languages (in addition to English and Spanish) on a case-by-case basis.
Tech Support & Others
Our team of highly and qualified experts is ready to offer support through the engine life.
Depending on your requirements, we offer direct technical support during the commissioning and engine operation when connected to our Remote Care Service.
Our help desk will support you in engine troubleshooting, warranty claims processing or any other technical request you might have.
Long Term Maintenance Contracts
At selected locations, Guascor Energy directly offers its customers the possibility to engage in all-in long term maintenance contracts that extends from spare parts,repairs and upgrades to modernization, training and even the provision of experts for remote or on-site troubleshooting.